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Kemp Technologies

Servicio de soporte
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Soporte básico

5 x 10 Business hr. support, back to base replacement, support resources access and software updates.


Soporte premium

24 x7 hr. support, priority phone support, advance replacement, support resources access and software updates.


Soporte premium+

24 x7 hr. support, priority phone support, 4 hr. replacement w/onsite engineer, remote configuration services (RCS) support resources access and software updates.

Planes de soporte técnico

Básico
  • DESCRIPCIÓN DEL SERVICIO
  • 1 Hour Initial Response SLA
  • 5 x 10 Support Availability
  • Phone Support
  • Email Support
  • Online Support
  • Software Updates
  • Access to App Templates
  • Knowlage Base Access
  • Support / Security Announcements
  • Basic Content Rule Support
Premium
  • DESCRIPCIÓN DEL SERVICIO
  • 1 Hour Initial Response SLA
  • 5 x 10 Support Availability
  • Phone Support
  • Email Support
  • Online Support
  • Software Updates
  • Access to App Templates
  • Knowlage Base Access
  • Support / Security Announcements
  • Basic Content Rule Support
  • Priority Phone Support
  • 24 x 7 Support Availability
  • Advance Replacement
Premium+
  • DESCRIPCIÓN DEL SERVICIO
  • 1 Hour Initial Response SLA
  • 5 x 10 Support Availability
  • Phone Support
  • Email Support
  • Online Support
  • Software Updates
  • Access to App Templates
  • Knowlage Base Access
  • Support / Security Announcements
  • Basic Content Rule Support
  • Priority Phone Support
  • 24 x 7 Support Availability
  • Advance Replacement
  • Tier 3 Phone Support
  • 4-hr delivery
  • Delivery with a technician
  • Incl. Advanced Content Rule Support
  • Incl. Remote Configuration Services
  • Support Manager Queue Alerting
  • Free VLM-200 Included w/Purchase
  • Included Hardware Refresh